Return Policy

Overview

Strain Stash delivers discreetly to members. If you believe a product does not meet our quality standards, or your order arrives incorrect or damaged, please contact us within 24 hours of delivery so we can resolve it.

Quality Concerns

If you believe a product does not meet our quality standards, please contact Strain Stash within 24 hours of delivery. Each concern is reviewed on a case-by-case basis, and we will work with you to find an appropriate resolution.

Incorrect or Damaged Orders

In the rare event that your order arrives incorrect, incomplete, or damaged, please contact us within 24 hours of receiving the delivery. We will arrange a replacement or appropriate resolution at no additional cost to the member.

Non-Returnable Items

For health, safety, and compliance reasons, the following items cannot be returned or exchanged once delivered:

• Any opened product packaging
• Partially consumed products
• Vapes and related devices that have been used
• Edibles that have been opened

Refunds

Refunds are issued at the sole discretion of Strain Stash management and only in cases where a genuine quality or fulfilment issue has been verified. Approved refunds will be processed to the original payment method used for the order.

How to Report an Issue

To report a quality, damage, or incorrect order issue, please contact Strain Stash through the contact page on this website within 24 hours of delivery. Include your order number and a brief description of the issue.